Xellsoft Software Support
Phone consulting / advanced support
In order to enable fast and efficient support, please provide relevant details about your case and context:
- First check the FAQ of the software. (Menu/Help/FAQ)
- What is the Version/Build Number of the software? (Menu/Help/About)
- Which kind of "non-function" is it? Is there an Error Message? (Maybe you can make a (small) screenshot (piece))
- Is the error reproducible? ( "Error occurs only/mainly when I do ... " )
- If possible, provide relevant software log data, test URLs, an other useful details.
- Which Operating System (Version) do you use? Which kind of computer: memory size, dual core, ... What is maybe special?
- What kind of network setup do you use:
Permanent network, Analog Modem, DSL, Cable, auto-routed / manual dial-up ... ?
Do you use a proxy server and is the software configured to use the proxy?
Do you use a firewall and are at least the relevant outgoing ports (HTTP, HTTPS, FTP, NTP, SMTP ..) enabled for the software?
- Special software settings / program configuration / scripts ?